Modanisa.com

It all started out with a dream, a vision, a purpose: to meet modest women’s want to put on the garments that healthy the lifestyles and instances they stay in.

Modanisa.com launched on Mother’s Day, 2011.We had been the first Turkish trend platform to supply on line garments purchasing to our goal target audience in such variety. Born in Istanbul, we now have clients in a hundred and forty countries. We provide contents in 6 languages: Turkish, Arabic, English, French, German and Bahasa. We talk our customers’ language, we understand their needs, and we comprehend their preferences. Each month, we attain 20 million site visitors from all over the world by our app and computing device platforms. We promote over 650 manufacturers and 70 thousand products, delivery lots of programs a day to 5 continents. We hire assured and youthful personnel from unique nationalities and cultures whose common age is 28.

We are the co-creator of the Modest Fashion Week concept, which made its debut in Istanbul in 2016 and has long gone on to be staged in London (2017), Dubai (2017) and Jakarta (2018).

The ardour and dedication in the direction of our work has rewarded us with our customer’s love and believe past imagination. In 2016, Reuters chosen us as the world’s most famous Islamic garb website.In November of 2017, we gained the prestigious “Islamic Economy Award” in the Islamic Arts category. Then in March of 2018 we earned the “International Business Excellence” award for elevating nearby carriers onto a world platform and making them international retailers.

As Turkey’s first global on-line purchasing web page platform and e-export champion, we are proud to introduce small producers and designers to the world. We may additionally be developing fast, however we nonetheless adhere to our start-up ethos.

Popular Questions
1.
How can I song my order?

To music the fame of your order:

After logging in, click on on your username (My Account tab) in the top proper nook of the homepage, then click on on the “My Orders” button in the menu that opens.
Once the new web page loads, click on on the “View” button subsequent to the order you favor to question the fame of.
You can see the fame of your order in the small print on the web page that opens. To test the popularity of your orders that have been dispatched, click on on the “Cargo Tracking” button in the order details.

Additionally, you can contact the applicable delivery agency with your “Tracking Code” protected in the electronic mail and SMS notifications that will be despatched to you when your order receives dispatched, or you can comply with the fame of your bundle by means of touring the website.
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2.
What is your Return Policy and Procedure?

The delight and expectations of our clients are very essential to us. If for any purpose you are no longer joyful with your order; You can return it inside 30 days from the date of delivery, furnished that it is in its unique packaging, unused and labels have now not been removed.

Cosmetic and non-public care products, undies products, hygienic merchandise (such as surgical masks), swimming gear and bikinis are the sorts of products for which can’t be back due to fitness and hygiene reasons. However, if these merchandise have;

Not been unboxed and shielding tapes/wraps have no longer been removed,
Not been tried on,
Not been used and
Its hygienic shape is nevertheless intact

you can return it inside 30 days from the date of delivery. You will no longer have the proper to return any merchandise that do now not meet the fitness and hygiene conditions. Returns determined to be in such state of affairs will now not be accepted.

Within the scope of Modanisa change / return policy; Unless the merchandise are defective, the alternate and / or return of used merchandise are no longer generic due to the characteristics of nighttime dresses. In the case of a request for change and / or return of used night dresses, the product will be destroyed and there will be no refund.

You can begin your return procedure from our Easy Return Center part after logging in to your account.

If you do no longer have an account, please click on right here to begin your return process.

Returns can be sent by way of your neighborhood submit office/ courier provider of your preference (excluding DHL Express). Please note, you will want to cowl the postage costs.

If you favor to return merchandise belonging to extra than one order, you ought to create a separate return shape for every order. When you connect the return shape you created on the package, you must solely put the merchandise of that order into the package. If you put the merchandise of exceptional orders in the equal package, your refund may additionally be incomplete or late, as we will now not be capable to locate out which order the merchandise belong to immediately.
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3.
Can I pay money on delivery?

Unfortunately, we do not furnish Cash on Delivery picks at the moment. However, there are exclusive price secure and handy techniques available.
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4.
Where can I see the refund amount?

You can take a look at out the whole refund quantity through following the steps below:

Go to the order inclusive of the objects you choose to return in “My Orders” tab.
Click on the “Return Items” button at the backside of the menu/page.
Select the purpose of return. In this step, you can see your whole refund amount.

Also, you can see your whole refund quantity from the receipt we have despatched you:

The records in the “Unit Price” column indicates the unit rate of the product barring VAT introduced at the time of purchase.
The statistics in the “Discount Amount” column indicates the complete cut price quantity utilized to the product at the time of purchase.
The facts in the “Product Service Amount” column indicates the quantity you paid when buying the product and the quantity that will be credited to your account if you return the product. It is calculated by using deducting the cut price quantity from the unit fee and including the VAT price to the result.

The following are no longer protected in the refund amount:

The provider rate of money on shipping is no longer refundable.
If you do now not return all the objects in your order, the transport charge can’t be refunded.
When the orders positioned with the free transport marketing campaign are again or canceled and the final quantity does now not meet the marketing campaign conditions, the delivery charge is deducted from the whole refund amount.
If the closing objects in an order do no longer meet the marketing campaign stipulations after the cancellation or return of an item/s from the order, the marketing campaign will be cancelled. The bargain quantity will be deducted from the complete refund amount.

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5.
How can I use coupon codes?

Add the objects you prefer to purchase to your basket. Click the “Discount Code” button below your order precis and pick out the coupon you desire to use from the options, or click on the “Apply” button after typing your code.

If you desire to follow a coupon code for your app purchases, go to the “My Basket” tab. Click on the “Discount Coupon Options” button at the pinnacle of the page.

NOTE:

You can solely use 1 bargain coupon or code per order.
Coupon codes are no longer legitimate for some manufacturers and products.

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6.
Can I cancel my order?

After finishing your purchase, you can cancel your order through contacting our patron services, if the fame of your order is as follows; “verification pending” or “preparing”.
We can’t cancel your order after it has been shipped.

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7.
What are the transport fees?

It varies in accordance to the united states of shipping and the extent of merchandise ordered. You can test the transport price of your order at checkout and price page.

  • Customs obligation prices can also differ relying on your order and the united states of america of delivery. The duty to pay customs obligation relies upon on the insurance policies of the u . s . of delivery. It is now not Modanisa’s duty to pay taxes on any customs-cleared order.
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    8.
    How lengthy does it take sending my order to the delivery company?

Your orders are passed over to the applicable delivery groups within 24 hours.
In case there is/are item/s pending for grant in your order, the delivery length might also vary.
You can view the estimated suppliement duration from “My Orders” menu.

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9.
What are your charge methods?

We take delivery of the following fee methods:

Credit Card, Debit Card and PayPal.
We do no longer take delivery of price by financial institution transfer.

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10.
Can I get statistics about the vicinity of manufacture and the hygiene prerequisites of your products?

All of our merchandise are manufactured in Turkey and shipped from our foremost warehouse placed in Istanbul, Turkey. There are no reviews indicating that cloth and ready-wear merchandise may also include COVID-19 virus. Plus, we are sterilizing our warehouse on a day by day foundation with the silver ion disinfection method. We’ve taken all the quintessential precautions to supply your orders in accordance with hygiene rules. You can keep from Modanisa.com with peace of mind. Thank you for your sensitivity, we hope the world overcomes this dire scenario as quickly as possible.
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