Strawberrynet | A Net For More

At Strawberrynet, we’ve got constructed a internet for you to get greater at one go. There are greater than 800 global splendor manufacturers with over thirty-six thousand merchandise at your fingertips. You can choose any of the 38 languages we guide to behavior your global purchasing journey, one of the motives we have served tens of millions of clients in extra than 200 nations over the remaining 20 years.
More Fun Shopping

Strawberrynet shares with you the brand new splendor tendencies and tips, so you can choose the excellent offers that match your needs. Shopping is convenient at Strawberrynet with our streamlined fee method and we promise to begin transport inside 24 hours after you have positioned your order, any other motive why we are capable to serve extra blissful customers. And we are decided to ideal this internet with extra products, higher offers and carrier for you to get even more!!

Website Comments & Awards

Customer pleasure is of high difficulty to us, and we will continually attempt to furnish the fantastic provider somewhere on the web. You can view what our clients are pronouncing about us on the following web sites with the aid of clicking on every logo.
Circle of Excellence Platinum Award Winner

BizRate proudly declares the 2007 Circle of Excellence Platinum Award Winners.

According to hundreds of thousands of patron surveys, StrawberryNET.com is:

– Among the pinnacle seventy three out of over 100,000 stores

– In the pinnacle 10 of 3,000 Health & Beauty stores

These are primarily based on shops which executed great scores in the following areas:

Ease of Site Use, On-Time Delivery, Overall Satisfaction, Customer Support, Product Met Expectations and Likely to Shop Again.

This is the 2nd yr walking that StrawberryNET has been a Bizrate Platinum Award winner.

How to bookmark StrawberryNET.com.
Internet Explorer

Click on “Add to Favorites” at the pinnacle of your browser window. This will bookmark any web page you are presently on.
Firefox

Press manage + D (or ⌘D on a Mac) to create a bookmark in Firefox. You might also alter the title of your bookmark and click on “done” when complete.
Netscape

Go to the bookmarks menu and choose the “Add Bookmark” alternative from the dropdown menu.
Chrome

The best way to create a bookmark is to click on on the superstar brand in the tackle bar of your browser. You may additionally additionally press control+D on your PC or ⌘D on a Mac.
Opera

Drag the internet site icon from the tackle bar to the Bookmarks panel or press control+D on your PC (⌘D on a Mac).
Safari

Click on the “Bookmarks” area at the pinnacle of the browser window and choose “Add Bookmark”

LET’S CELEBRATE!

Join Our Birthday Treat Program

We’re equipped to unveil the deal with we have prepared, simply for you! Once you have registered an account and stuffed in your birthday, you will get a Secret Birthday Offer as soon as a yr in the course of your birthday month. We’ll supply a special code straight to your inbox, so be positive you are subscribed to our e-newsletter to now not leave out your distinct treat. Once you acquire it, you can redeem your present at checkout. And then it is time to have a good time with all your buddies and family!

Hundreds of purchaser enquiries are obtained by means of us each day, so in order to supply less difficult get admission to to statistics through our clients we have listed beneath some of the greater frequent questions we receive. Of course, our Customer Services Department is continually geared up to assist and can be reached at any time by using e-mail.
Products

Are all your merchandise sparkling and genuine?
I checked the batch code on the box, it suggests the product used to be manufactured 10 years ago, why are you promoting expired items?
Do you supply samples?
Would you be in a position to locate some thing no longer listed on your website?
I have x kind skin, with y traits and z problems. What kind of product would swimsuit me best?

Privacy & Security

Are my small print secure?

Shipping & Tax

What are the delivery costs?
How lengthy will it take to get my order?
What if my order hasn’t arrived after 14 postal days?
How will I recognize when my order has been shipped?
How can I tune my order?
Do you ship to my country?
Do you ship to PO Boxes/APO/FPO Addresses?
Will there be any taxes/customs duties?

Point Rewards Program

How to enroll?
How can I begin incomes points?
How do I use my points?
Is there any minimal buy to use points?
What if after the usage of my points, my cart would not meet the minimal cost for Free Shipping?
Can I earn factors thru Guest Checkout?
Do my factors expire?
What if I made numerous orders the usage of one-of-a-kind currencies?
What if I cancel my order or make a return?
What if my order is partly refunded?
When will I see my factors in my account after a purchase?
I see my factors are below the Pending status. What does that mean?
My stability has bad points. What does that mean?
Can I switch factors to my buddy as a gift?

Friend Referral Program

Friend Referral Program
Who can refer a friend?
How does it work?
I’m new to Strawberrynet. How do I start?
I’ve been the usage of Guest Checkout. How can I begin inviting friends?
How do I use my coupon?
I’ve acquired referral hyperlinks from more than one friends. How do I get my coupons?
How lengthy does my HK$40 Coupon last?
Where can I locate my coupon?

Making Payment

Which credit score or financial institution playing cards can I pay with?
I do not have a savings card. How else can I pay?
How can I pay via PayPal?

Returns

What occurs if I’m no longer completely happy with the product I receive?

My Account and My Reviews

Why must I create an account?
I’m an current customer, do I want to register?
Why is my password no longer accepted?
Help! I forgot my password
My e-mail tackle changed. How do I hold my loyalty discount?
How do I signal out?
Will my records be secure?
Why do you want my profile information?
How do I trade my e-mail notification preferences?
How to add/edit/delete addresses?
How do I song my order?
Why is my order pending?
How do I re-order an order or product?
How do I add a review?
How lengthy earlier than my assessment is published?
Why used to be my overview now not published?

Discounts & Promotions

Will there be any different bargain promotions for HK customers?
Why isn’t always my provide displaying in checkout?
How do I get a advertising code?

Contacting Us

Why are not I receiving solutions to my emails?

Products

Q. Are all your merchandise clean and genuine?

A. Definitely, 100%. We in no way promote some thing different than real manufacturer objects on our website.

Our merchandise are sourced from round the world, so a small variety of the merchandise offered on our internet site may additionally seem to be barely one of a kind from what you have at home, however the merchandise are nevertheless one hundred percent true and produced by using the authentic producer for that unique brand. For example, a product bought in the US can also vary in look from the identical product offered in France or Japan, however the product is nevertheless genuine.

Freshness is additionally a hundred percent assured as we hold all our inventory in a temperature managed surroundings prior to delivery and situation to ordinary nice manage checks.

We are distinctly rated via the following famous websites:

All of which can testify to the great of the merchandise acquired by using our customers.

Q: I checked the batch code on the box, it indicates the product was once manufactured 10 years ago, why are you promoting expired items?

A: Most merchandise do now not have expiration dates and are solely assigned batch codes as they are given a most of 36 months shelf lifestyles through the manufacturers.

As for most scent items, there is no shelf life. Traditionally, all cosmetics producers when questioned, furnish very lengthy lifestyles to all their products, partly due to their sizable distribution during the world with a very giant vary of products.

Online batch code calculators are now not trustable sources to confirm batch codes as these web sites are no longer operated by way of the manufacturers. For example, some batch code calculators would point out an object being manufactured in 2001, but, in fact, the object was once solely newly launched in 2021.

As such, to confirm manufacturing and/or expiry dates, we recommend that you contact the producer directly.

Q. Do you furnish samples?

We gladly supply free samples however they are difficulty to availability, so we can not warranty they will be covered with all orders.

Q. Would you be capable to locate some thing no longer listed on your website?

A. Quite possibly. We have an substantial world provider community which ensures our product vary is the greatest somewhere on the net so we simply would possibly be in a position to discover what you are searching for, even if it is been discontinued in your country. If you have ordered an object earlier than however do not see it listed anymore, it is most probably simply bought out. We are generally in a position to fill up inventory inside a week so hold checking regularly. Unfortunately we are unable to notify person clients when inventory arrives or when the subsequent cargo is coming in, so please preserve checking the internet site for the cutting-edge inventory update.

Q. I have x kind skin, with y traits and z problems. What kind of product would swimsuit me best?

A. Our uniqueness is sourcing all primary manufacturers from round the world, supplying a first-rate loyalty programme and sizable exceptional offers. To be capable to do this we function on a very tight value finances and do now not rent the pores and skin or shade specialists, nor the technological know-how to reply this kind of query comprehensively. Rather than attempt and simply provide you an answer, we would as an alternative be sincere and advocate you achieve these solutions elsewhere, from the manufacturers or professional sites, and then use us to repeat buy at the first-rate price.

Privacy & Security

Q. Are my important points secure?

A. Yes! All the data we ask for when you region your order is quintessential for us to technique your order and hold you up to date on the trendy gives reachable from StrawberryNET.Com. We use the today’s SSL encryption (128 bit) technological know-how to make sure all your small print are stored secure. We do no longer sell, hire or in any other case ignore on any of your important points to different parties. Ever.

Shipping & Tax

Q. What are the delivery costs?

A. Please test right here for greater details.

Q. How lengthy will it take to get my order?

A. Please test right here for extra details.

Q.What if my order hasn’t arrived after 14 postal days?

A. All records provided to us by using the postal offerings is robotically up to date in our on-line monitoring service.

If your order has now not been delivered inside the anticipated transport time, please contact your neighborhood postal offerings the use of the postal reference wide variety furnished in your transport repute email.

If you are unable to locate your order, please contact us and we will gladly observe up on your behalf. Remember to consist of your order wide variety in all correspondence to make sure instant service.

Q. How will I recognize when my order has been shipped?

A. After putting your order, an email affirmation will routinely be despatched to you with your special order number.

Please add our electronic mail orders@strawberrynet.com to your tackle book, or make sure you have disabled any unsolicited mail filters you may additionally have so that our e-mails can be received.

You can additionally test your order reputation and postal reference range here.

An electronic mail will additionally be despatched to you when your order has been shipped which will have the date and reference variety for your package. Orders are shipped inside 24 hours after the order has been placed.

Q. How can I tune my order?

A. If your order used to be shipped through Express Post then you can music your order thru https://www.speedpost.hk/speedpost/sections/mailTracking/mailTracking.jsf.

You can additionally use your very own country’s postal service’s internet site if they have an EMS monitoring alternative reachable online.

For registered airmail, solely restrained monitoring is on hand and solely after a sure length of time from the date of dispatch, commonly 10 working days.

Please be aware no monitoring is reachable for non-registered airmail.

Q. Do you ship to my country?

A. Yes. We ship to somewhere on the planet that receives normal postal services.(Please word that we’re presently unable to ship to addresses in France, Monaco and Turkey.)

Q. Do you ship to PO Boxes/APO/FPO Addresses?

A. Yes, we ship to legitimate PO Box and army addresses. However, we solely ship through non registered submit to such addresses as this is the solely approach that does no longer require a signature on receipt. Please notice if you select this option, which we do not recommend, you are accepting legal responsibility for non shipping for something reason. Non registered submit can’t be tracked.

Q. Will there be any taxes/customs duties?

A. It relies upon on the destination.

We presently ship to over a hundred ninety nations except for France, Monaco, and Turkey.

Effective from 20 April 2020, we will no longer cowl VAT claims. In the tournament that your order is charged taxes or different additional charges, you are accountable for all rate occurred, which is no longer refundable.

Point Rewards Program

Join the application and find out a greater moneymaking way to shop. You can earn factors on each and every buy you make. These factors can be used at checkout closer to future purchases. Use your factors as soon as your purchasing bag reaches $300.00, with no restrict to how many factors you can spend!

Q: How to enroll?

Once you have registered an account with a password, you will be robotically enrolled in our Point Rewards Program.

Q: How can I begin incomes points?

A: Earning factors is simple! Each buy you make will earn points, and the extra you purchase the extra you earn!

Regular Orders Rewards = 2%

2% of your complete order cost will be transformed into points. Your complete order fee consists of all delivery fees, surcharges and taxes. If your order cost complete used to be HKD100, you will acquire two points. Your factors will be credited to your account 7 days after you efficaciously whole your purchase.

Q: How do I use my points?

A: Simply checkout as regular and practice the factors earlier than you pay. You can additionally see your factor stability in your account. Points are utilized to your order after money coupons and reductions are applied, however earlier than transport and surcharges are calculated.

If you are purchasing in a location the place the smallest unit of foreign money is 1 (such as Japan, Korea, Indonesia, Chile, Iceland, Taiwan, or Iran), the smallest variety of factors you can follow to your order is 1. In different regions, the minimal quantity is 0.1 point.

Q: Is there any minimal buy to use points?

A: Yes, you should have a minimal of $300.00 in your purchasing bag to use points.

Q: What if after the use of my points, my cart does not meet the minimal fee for Free Shipping?

If your cart complete falls beneath $300.00 after your factors have been applied, you are required to pay transport fees as nicely as any scent or hair care surcharges incurred.

For example, if your cart fee is $309.00 and you observe 10 points, your cart price will grow to be $299.00, which is beneath the minimal spend for free shipping. Shipping fees will be brought to your ultimate order value.

Q: Can I earn factors thru Guest Checkout?

A: Orders made thru Guest Checkout will now not earn factors at this time. Please register a Strawberrynet account with a password, and you will be capable to earn factors with each order.

Q: Do my factors expire?

A: Yes. Your factors are legitimate for ninety days after you have earned them. You can test your factor stability in your account web page the place you will see the expiry dates. Once your factors expire, you will no longer be in a position to use them.

Q: What if I made various orders the usage of special currencies?

A: All Strawberrynet debts are routinely tied to the nearby forex of its country’s website. Your earned factors will be based totally in the forex of the u . s . a . the place you made your purchase. For example, if you bought from our Australia web site the usage of AU$, your factors will be earned at the AU$ equal charge and can solely be used on our Australia site. You will no longer be capable to spend the factors you earned from our Australia web page on any different country’s websites.

Q: What if I cancel my order or make a return?

A: If you have made a return, the factors earned from that buy will be deducted from your account.Additionally, any factors deducted on a cancelled buy will be again to your Points Balance.

Q: What if my order is partly refunded?

A: If your order is partly refunded due to an object being unavailable or you have requested to have it removed, the factors earned from any unshipped object will be deducted from your account.Additionally, any factors deducted on a cancelled buy will be lower back to your Points Balance.

Q: When will I see my factors in my account after a purchase?

A: Your earned factors will be advantageous 7 days after your order has been efficaciously completed. Once you have made a purchase, your factors will exhibit up as Pending in your account. After 7 days, the factors will be equipped for use.

Q: I see my factors are underneath the Pending status. What does that mean?

A: After you have positioned your order, the factors you have earned will exhibit up as Pending in your account. It can also take up to 24 hours after you correctly area your order for the factors to show up below Pending. After 7 days, these factors will grow to be Earned Points, and will be geared up for you to use. Points that you have spent will exhibit up as Used.

Q: My stability has bad points. What does that mean?

A: If your order has been refunded, earned factors from that order will be deducted from your account. The deduction will manifest regardless of how many factors you have. Therefore, there is a hazard that your factor stability may additionally end up negative. Negative factors have no expiry date, and you can solely use factors when your account stability is positive.

Q: Can I switch points to my buddy as a gift?

A: Points are now not transferrable between accounts.

Friend Referral Program

Q. Who can refer a friend?

A. Anyone who has a Strawberrynet account and who has made at least one buy in the previous can begin referring their friends!

Q. How does it work

A: Login and go to your account Invite Friends section. You’ll be capable to see your private referral link! Send your pals and household the referral hyperlink thru electronic mail or any social media account. Once your pals click on it, login or create an account, they will obtain a HK$40 coupon for their purchase. As quickly as your pal has made a profitable buy inside 30 days, you will additionally get hold of a HK$40 Coupon!

Q. I’m new to Strawberrynet. How do I start?

A. If you had been referred right here via a friend, create an account the usage of the referral hyperlink you received.

Q. I’ve been the use of Guest Checkout. How can I begin inviting friends?

A. To begin inviting friends, you will have to first create an account the usage of the electronic mail you used to checkout previously.

Q. How do I use my coupon?

A. Make certain you are logged into the account you created when you first got here here. Once you have delivered the merchandise you desire to your cart, you will be capable to use your coupon on a cart complete of US$80. Your coupon will show up as an alternative at checkout, so simply click on on it to use it! Please preserve in thought that your coupon is solely legitimate for 30 days from the day you clicked the referral link.

Q. I’ve acquired referral hyperlinks from a couple of friends. How do I get my coupons?

A. You will solely be in a position to use the coupon from one of the referral links. The very first referral hyperlink you click on will be the one that takes effect. Each purchaser can solely be referred with the aid of anyone else once. However, as soon as you have made a purchase, you will be capable to refer your very own buddies thru this scheme and probably get up to one hundred coupons on profitable referrals!

Q. How many pals can I invite thru this scheme?

A. You can invite as many pals as you want! However, solely the first one hundred profitable referrals will earn you a US$10 Coupon. A profitable referral skill that the pal you referred made at least one buy inside 30 days.

Q: How lengthy does my HK$40 Coupon last?

A: Each HK$40 Coupon will expire after 30 days. So make positive you use it earlier than then!

Q. Where can I discover my coupon?

A. Your coupon will be routinely introduced to your account, so make positive you are signed in to use it!

Making Payment

Q. Which deposit or financial institution playing cards can I pay with?

A. We receive all essential global deposit cards, consisting of digital cards:

VisaMasterCard
American Express
Discover
JCB
Diners Club
UnionPay

Q. I do not have a savings card. How else can I pay?

A. Money order and financial institution draft price is on hand by using unique arrangement. Please contact us right here for details.

Paypal

Bank In

Alipay

Wechat Pay

PayMe

Octopus

Hoolah

iDEAL

Nordea

Afterpay

Payment Currencies

We endeavour to make checkout as clean as feasible by means of exhibiting costs in neighborhood currencies. However, no longer all neighborhood currencies are supported through price gateways. Depending on which price technique you choose, there might also be instances in which your order can’t be charged in the neighborhood forex that is displayed. If this happens, your order will be charged in a one of a kind currency. Rest assured, we will continually exhibit you the foreign money that you are being charged in on the checkout web page earlier than you make any payments.

Please observe that due to forex fluctuations, the last complete proven on the order affirmation may also range barely from the true cost in your very own currency.
Q. How can I pay thru PayPal?

A. There are two methods to pay via PayPal. The categorical way is to pick out the ‘Checkout with PayPal’ alternative in the buying cart. Remember to enter your electronic mail tackle first. You will be taken to the PayPal website online to proceed the fee process.
The different way is upon achieving the fee area of the checkout process, choose the ‘PayPal’ fee alternative and enter your registered PayPal electronic mail tackle in the house provided. Once your order has been verified and you have acquired your order range and last total, you will be taken to the PayPal web site to entire payment.

We will additionally ship you a observe up electronic mail with a hyperlink to entire your payment.

Returns

Q. What occurs if I’m now not completely happy with the product I receive?

A. Any troubles with objects you get hold of have to be stated to us inside 7 days of receipt. We assurance cash again refund except query if you are disappointed in any way. Items ought to be back in the authentic situation in which they have been received.

Our website is aimed at clients who have already bought and skilled the product, both its use in the case of skincare, or odor in phrases of perfume, or shade in phrases of make up. If you have ordered the incorrect product, then you can nevertheless return for a full refund however please word that the gadgets have to be unopened and unused.

If there is any defect in the product on receipt then it may additionally be back to us for a refund at that time.

Please contact our orders branch at orders@StrawberryNET.com earlier than returning something so we can inform you the place to ship and how to organize the refund.

Returned gadgets will be refunded the usage of the equal technique used to make price for the order. Return postage will be reimbursed in case of damaged, faulty or incorrectly despatched gadgets and will be credited the usage of the identical technique used to pay for the order, or thru save deposit in exclusive circumstances.

Your refund will be finished by way of the unique charge method, with the exception of the transport costs.
My Account and My Reviews

General

Q. Why must I create an account?

Register and create an account to revel in the following personalised services:

Quick get right of entry to to order status, transport monitoring and order history

Add more than one addresses for simpler checkout options

Save your profile for custom-made provides & services

Easy re-ordering of preceding orders or products

View your loyalty bonus level

Add scores & evaluations to products

Q. I’m an present customer, do I want to register?

If you’ve got shopped with us before, you already have an account however you want to prompt it by using registering your account and growing a password. This will provide you get right of entry to to new elements such as managing order details, order tracking, profile statistics and growing product reviews. Your take a look at out technique will additionally be quicker with the capacity to add and shop a couple of addresses in your tackle book.

How do I prompt my account?

Visit the ‘SIGN IN OR REGISTER’ page, and fill out the shape underneath the ‘Register’ section. Ensure all fields are crammed out effectively and click on the ‘Register’ button. A verification e-mail will be despatched to you with a verification link. Click this hyperlink to whole your account activation.

Once this method is complete, you will be capable to signal in with your e mail tackle and password to view your account.

If you do now not desire to create an account for any reason, you may additionally nevertheless proceed to test out as you constantly have.

Q. Why is my password no longer accepted?

Keeping your account small print tightly closed is our utmost precedence and therefore we have strict password requirements. Your password should have a minimal of eight characters and encompass a mixture of top case & decrease case letters, numbers and symbols (@, #, $).

Q. Help! I forgot my password. What do I do?

To reset your password, click on the ‘Forgot your password?’ hyperlink on the Sign In page. Follow the directions to publish your e-mail address. We will ship an e-mail to your registered electronic mail tackle to reset your password. Once submitted, you will be capable to signal in once more with your new password.

Q. My e-mail tackle changed. How do I preserve my loyalty discount?

Register with your new e-mail tackle and contact our Customer Service Team to replace your account. Once our crew has acquired each your historic and new electronic mail addresses, your orders from each money owed will be merged instantly. Please observe your loyalty bonus stage may additionally take up to 12 hours to update.

Q. How do I signal out?

In the pinnacle proper nook of our internet site header, hover over your identify and click on the ‘SIGN OUT’ button.

Q. Will my statistics be secure?

Our website totally encrypts your non-public statistics (name, address, savings card number) with a Secure Socket Layer (SSL) which prevents it from being study by using anybody over the Internet. For extra data about our internet site protection systems, go to our Privacy & Security page.

StrawberryNET.com takes greater measures to guard your personal records then again for ultimate safety, please make certain you signal out of your account after each session.

Profile

Q. Why do you want my profile information?

Information from your profile is used to whole the checkout types such as your title and cellular telephone number. Details such as your gender and birthday are used to ship custom-made facts and affords that are as applicable as possible.

You may additionally want to re-enter your password when altering some statistics such as your cellular smartphone wide variety and password for brought security.

Email Subscriptions

Q. How do I exchange my e-mail notification preferences?

After logging into your account, go to your ‘Email Preferences’ page. From right here you can edit which notifications you would like to receive. If you want now not to get hold of promotional emails, click the ‘Unsubscribe’ hyperlink at the backside of every electronic mail we ship you.

Please note: as we frequently put together electronic mail promotions up to 1 week in advance, you may also nonetheless get hold of a few greater emails from us, however these will sooner or later stop.

Address Book

Q. How to add/edit/delete addresses?

You can add as many addresses to your tackle e book as you wish. Visit the ‘Address Book’ web page after logging in to your account and click on the ‘Add New Address’ button. After filling in your new tackle details, this will be robotically saved for resolution in take a look at out.

To edit a earlier introduced address, click on the pencil icon on the right-hand facet of the tackle nickname. After enhancing the tackle details, click on the ‘Save’ button to finish.

To delete a beforehand brought address, click on the trash can icon on the right-hand facet of the tackle nickname.

Order Status, Tracking and History

Q. How do I music my order?

Your account offers you handy get right of entry to to all order numbers and monitoring information.

After logging in to your account, go to your ‘Order History’. From right here you can select to view both your most current orders or use the drop down menu to show older orders. In the ‘Details’ column, click on the hyperlink ‘View Details’. Then on your ‘Order Details’ page, click on the hyperlink ‘Track this Order’.

Q. Why is my order pending?

Your order may be pending shipping for a wide variety of motives such as pending payment, price has been rejected or some merchandise in your order are out of stock. We will ship you an electronic mail quickly after your order has been processed to verify the issue.

For questions about your order please contact our Customer Service group at orders@strawberrynet.com.

Q. How do I re-order an order or product?

You may additionally re-order pick out merchandise or whole orders from your ‘Order History’ page. Re-order an whole order with the aid of clicking the ‘Re-order’ button on the ‘Order History’ or ‘Order Details’ page. Re-order choose merchandise on the ‘Order Details’ web page the use of the ‘Buy Again’ button.

Ratings & Reviews

Q. How do I add a review?

Once your first buy from StrawberryNET has been dispatched, you will be capable to add opinions to all merchandise on our website. From the ‘My Reviews’ web page in your account, you will be capable to add critiques to all your preceding purchases. To add opinions to merchandise you have no longer bought from us before, you can go to their product element pages. Click the ‘Write a Review’ button to add your review.

Q. How lengthy earlier than my evaluation is published?

Reviews are generally posted inside seventy two hours after being checked by using our Reviews Approval Team . We will ship you an electronic mail as soon as your evaluate has been published.

Q. Why was once my evaluation no longer published?

Your assessment used to be probably now not posted due to the fact it contained content material that used to be now not applicable to your trip of the use of the product. We will reject any evaluations that comprise the following: shipping instances and delivery details, product authenticity and batch codes, consumer provider problems and inappropriate language.

Discounts & Promotions

Q. Will there be any different cut price promotions for HK customers?

We may additionally do bargain promotions now and again and festively, to supply you with the fantastic price.

Q. Why is not my provide displaying in checkout?

Check to make positive your provide has no longer expired. Offers cease at middle of the night Eastern Standard Time (UTC-5).
Offers that are routinely utilized in the course of checkout cannot be blended with coupon codes or different offers.
The provide may additionally solely be used as soon as per customer.
Only one coupon code can also be used per order.
The provide has extra manufacturer or sale exclusions. Please test the authentic provide phrases and conditions.

Q. How do I get a merchandising code?

Subscribe to our emails and social media channels to release different reductions and nab some appropriate free items from your favorite splendor brands!

Contacting Us

Q. Why are not I receiving solutions to my emails?

Please be aware that Customer Service hours are Monday to Saturday from 9:00 a.m. to 6:00 p.m. and Sunday: Off. If you have no longer acquired any reply, please take a look at the factors beneath earlier than sending a follow-up message:

Your message can also now not have been acquired via StrawberryNET. If you acquire any messages to your mail-box with the concern “Returned mail” or “Non-delivered mail”, your message has now not been acquired with the aid of the recipient.
You might also have used the incorrect e mail address. Please take a look at our email addresses on the Contact Us web page and strive again.
Your e mail settings may additionally be stopping you from sending e-mails overseas. Some electronic mail vendors stop some e-mails being despatched abroad. Please test with your email issuer for similarly details.
You may also now not be capable to get hold of e-mails despatched with the aid of StrawberryNET.
The messages can also be filtered out via your anti-spam software program due to the fact you have not delivered the StrawberryNET electronic mail tackle into your tackle book. Please add our email addresses to your tackle e book or contact list.
If you use your company’s reputable electronic mail server, there may additionally be restrictions on receiving non-registered e-mails. Please take a look at with your device administrator to eliminate the restriction.

AOL customers in unique ought to make certain their bills are enabled to acquire e-mails from us.